Terms of Use

Terms & Conditions (GTC)

Scope / General

www.imageskincaresuisse.ch is the online shop of IDIB GmbH. These General Terms and Conditions (hereinafter referred to as GTC) apply to all services provided by www.imageskincaresuisse.ch. The offer of www.imageskincaresuisse.ch is limited to the geographical area of Switzerland. By placing an order, the customer expressly agrees to these General Terms and Conditions, which apply to all services of the online shop (www.imageskincaresuisse.ch) of IDIB GmbH. IDIB GmbH may amend the GTC applicable to www.imageskincaresuisse.ch at any time. Such amendments shall enter into force immediately upon their publication.

Products & Offers

The complete offer on www.imageskincaresuisse.ch is non-binding. IDIB GmbH takes care to provide correct product descriptions, but these may differ from the manufacturer’s description. IDIB GmbH endeavors to list the complete ingredients under the title “Ingredients”. However, it may happen that the manufacturer only lists the active ingredients/active ingredients under the heading “ingredients”. IDIB GmbH assumes no liability for the accuracy, completeness and timeliness of these descriptions.

In any case, the customer is requested to take note of the specific product information on the product packaging before use. The product images and illustrations on www.imageskincaresuisse.ch may differ from the original and are not colour-binding.


The product prices stated on www.imageskincaresuisse.ch at the time of the customer’s order are binding. If there has been an error in the price quotation, IDIB GmbH reserves the right to make price adjustments retrospectively. In this case, the customer will be informed of this circumstance and can withdraw from the purchase within the period set by IDIB GmbH. All prices are in Swiss francs including VAT and including shipping costs, unless otherwise stated. The products are usually sent by Post Economy (including VAT). The shipping costs may vary depending on the order value and, unless otherwise stated, are borne by IDIB GmbH.


Registration with www.imageskincaresuisse.ch is reserved exclusively for persons with full legal capacity. With the order, the customer warrants that he is at least 18 years old, not incapacitated and capable of judgement. There is no entitlement to admission to the online shop. The data required for registration must be provided completely and truthfully by the customer. The customer is responsible for updating his data.

Order / Conclusion of contract

The customer’s order is only binding if it has been confirmed by IDIB GmbH by e-mail. IDIB GmbH is free not to confirm an order without giving reasons. With his order, the customer confirms the correctness of all information provided by him. In the event of incorrect or incomplete provision of the customer’s data, IDIB GmbH may withdraw from the contract. IDIB GmbH is also entitled to withdraw from the contract if the products are not available from the manufacturer. In this case, IDIB GmbH will endeavour to find a replacement solution after consultation with the customer. If the customer has no need in this regard, there are no further rights and obligations of the two contracting parties.


IDIB GmbH has a warehouse with products. Ordered goods, which are ordered and confirmed by 18.00 o’clock, receive our customers within 2-5 working days. If individual goods are not in stock, the time of shipment may be delayed depending on the manufacturer’s delivery times. Delivery periods are always non-binding and delays in delivery do not in any case justify claims for damages or the possibility of withdrawal from the contract by the customer. The latter is obliged to inspect the delivery immediately upon receipt and to return incorrect deliveries or defective deliveries to IDIB GmbH within 14 days. All products not returned for these reasons will be invoiced. IDIB GmbH exclusively supplies the geographical area of Switzerland and Lichtenstein.

Payment methods

Customers pay by PayPal, credit card (Master, Visa and Amex Card), Postcard, TWINT, Alipay or purchase on account. The payment process takes place in any case via a secure SSL encryption technology.

Ownership; Compensation; Lien

(1) In the case of consumers, we reserve title to the purchased item until full payment of the invoice amount. If you are an entrepreneur in the exercise of your commercial or self-employed professional activity, a legal entity under public law or a special fund under public law, we reserve title to the purchased item until all outstanding claims arising from the business relationship with the customer have been settled. The corresponding security interests are transferable to third parties.

(2) You are only entitled to a right of set-off if your counterclaims have been legally established or are undisputed or acknowledged by us. In addition, you only have a right of retention if and to the extent that your counterclaim is based on the same contractual relationship.

(3) If the customer is in arrears with any payment obligations towards us, all existing claims shall become due immediately.

Quantity restriction

In any case, IDIB GmbH reserves the right to limit the delivery quantities for certain products.

Right of return / right of withdrawal

We grant you a right of return on the products purchased from us, within 14 days of receipt. The time of dispatch of the goods is decisive for the observance of the deadline.

Returned products or packages will only be accepted in proper condition, i.e. undamaged, unused, unopened and in the original packaging.

Return address:


Viale Serfontana 10

6834 Morbio Inferiore


The warranty conditions of the product suppliers apply. These are enclosed with the products. IDIB GmbH assumes no further warranty. In any case, the customer is obliged to contact IDIB GmbH to clarify the type of warranty processing. It is exclusively the supplier’s right to choose which warranty services are provided in the event of a warranty claim. Warranty services are exclusively available to the customer and cannot be transferred. The customer is responsible for damages resulting from improper handling, natural wear and tear or external influences for which the seller is not responsible and do not constitute a warranty claim.

Notice period

Defects must be reported in writing within 14 days of receipt of the goods. Otherwise, the goods shall be deemed to be faultless and accepted by the customer.

Transport damage/theft

Transport damage/theft must be reported in writing to both Swiss Post and IDIB GmbH within 5 days. The risk of transport damage/theft shall be borne by the customer, insofar as he cannot impose this on the carrier.


For data protection, the provisions of our data protection declaration, which form an integral part of these GTC, apply.

Further information can be found in our privacy policy.


To the extent permitted by law, IDIB GmbH excludes any liability for damages incurred and consequential damages (e.g. as a result of accident and/or injuries suffered for the products distributed by IDIB GmbH) vis-à-vis the customer. In no case shall breach of contract, impossibility of performance, fault in the conclusion of the contract or in tort give rise to claims for damages or a right of withdrawal from the contract.

Applicable law/place of jurisdiction

The contract is subject exclusively to the Swiss Code of Obligations and other provisions of Swiss law.

Gerichtsstand für alle Streitigkeiten mit der IDIB GmbH ist – vorbehältlich der verschiedenen zwingenden Gerichtsstände nach Bundesrecht – der Sitz der IDIB GmbH – Morbio Inferiore, Schweiz